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10 Safety Tips For Buying On eBay
eBay has become a household name for shoppers. A lot the buyers
on eBay are not regular internet shoppers but they still shop on
eBay. Such is the power of eBay giving simplicity of shopping
and top bargains. From time to time, there is some...
How to Axe 3 Chores eBay Sellers Despise!
Several practical tips eBay Sellers can use to solve their shipping, relisting, and auction management woes.
I don't miss my boss a bit. Or commuting, or paying daycare, or dry cleaning fancy work clothes. I mean, this eBay lifestyle beats...
The Myths And Magic Of Ebay Drop-Shipping Vendors.
If you've never heard of drop shipping, then prepare to be
impressed - it sounds like every eBay seller's dream. With drop
shipping, you don't have to keep any stock at all. You simply
list auctions for what your drop shipper sells, without...
What to Sell on eBay?
This question has become one for the ages. There are many
answers to it, few of which will actually help you. Today we
will give you 7 tips you must keep in mind when you search for
items to sell on eBay. The problem with asking the...
What's Your Ebay Reputation Really Worth?
Your eBay reputation is everything you are on eBay - without it,
you're nothing. Your reputation is worth as much as every sale
you will ever make.
If you've ever bought anything on eBay (and the chances are you
have), then think about your...
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How To Respond To An eBay Buyer's Complaint.
At some point in your eBay selling life, one of your customers
is going to send you a complaint. As long as you respond to it
properly, however, it's easy to keep a complaint from turning
into a crisis.
Respond Immediately and Grovellingly.
Someone might complain to you directly, or they might do it
through eBay. Whatever happens, you need to email them
immediately. Here's a template to use:
"I have just received your complaint and I would like to say
that I am very sorry you aren't satisfied. If you would like, I
can send you a [replacement/refund] for the item, as part of my
'no questions asked' guarantee. I apologise again for our
mistake."
Whatever you do, don't start making excuses for yourself. "Oh,
sorry, I didn't get around to posting it yet because I've been
busy at work and I'm going on holiday next week..." - no-one
cares. If the buyer isn't satisfied, then you screwed up, and
you need to apologise repeatedly and do everything you can to
make them happy again. Besides, is it really worth your time to
go through eBay's long-winded dispute process when all it's
going to do is alienate your customers?
This an attitude that will give you a massive advantage in eBay
selling, for the simple reason that many smaller sellers are
confrontational, unhelpful and out for every penny they can get.
If buyers are rude to you, it's just because they're used to
dealing with rude sellers.
Responding politely, promptly and being willing to do anything
for your buyers will mark you out as different. It's so
rare
that you might even manage to turn your complaining buyer into
one of your most loyal customers!
Let People Phone You.
Don't insist that everything is done with email - allow
frustrated buyers to phone you and have a chat about their item.
The chances are that they will never have talked to a human
voice before about an eBay complaint, and will be even more
impressed with anything you offer them to solve their problem.
Neutralise Negative Feedback.
If it really comes down to it and your complaint ends up as a
piece of negative feedback on your record, make sure you post a
response - and don't make it something like "buyer was
impossible to work with, avoid"!
Instead, post an apology, and detail what you did to put things
right, for example: "Very sorry for the scratched item, I have
sent a replacement". You may also find that some buyers leave
feedback before you have the chance to put things right, in
which case you could write a phone number in the response space,
or something like "I have emailed you about a refund".
This will let anyone looking through your feedback see that not
only are negatives very rare, but the few that there might be
aren't really worth counting.
In the next email, you'll learn how to turn your shipping costs
into a profit center.
About the author:
Kirsten Hawkins is an Ebay and internet auction enthusiast from
Nashville, TN. Visit http://www.auctionseller411.com/ for more
great tips on how to make the most from Ebay and other online
auctions.
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