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An Introduction To Selling on eBay for Profit
Copyright 2005 Auction Resource Network
It doesn't take a genius to make money on eBay, nor does it require you to have any specialized computer knowledge. You don't even need to be a skilled entrepreneur, because eBay does most of the work for...
Becoming An Ebay Power Seller
Be an EBay Powerseller
If you already sell your products online at EBay or are thinking
of starting an Ebay account, becoming a Powerseller on EBay may
boost your sales. Many people like to buy from reputable
sellers, whether it is an...
How To Get eBay Coupons.
You have to be very lucky to be one of the chosen few who receive an eBay coupon by email. These coupons are just like cash that you can use towards anything you buy on eBay - the only conditions being that you pay using PayPal, and that you are...
Succeeding with Ebay Auctions
Ebay just seems to be another one of those darling Internet
phenoms like Google that just seems to do no wrong. With nearly
15 billion in sales last year and over 10 million visitors every
month (and still growing!), it seems like Ebay might be...
Turn Your eBay Experience Into Even More Profit
Everyone's talking about eBay these days. With the frequency of the TV advertising campaigns increasing, and no sign of any sizable competitors the eBay empire is only going to get bigger. Now personally as friends and family hear about eBay they...
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eBay After Sales - as Important as the Listing Itself
Your eBay listing has finished and you have made a sale, now the next important stage starts - the after sales. Again we are aiming to develop the professional image or ourselves in the customers eyes to encourage them to come back to us again and again because it is easier to sell to a current customer than it is to a new customer.
eBay after sales is almost 100% email based, apart from very rare occasions, and you need to set up a process whereby you can accurately monitor the stage of after sales that each customer is at. This is very easy in the early stage with not many auctions but when you start to develop as an eBay seller it needs to become very organised.
eBay start this process off for you, they email you (and the seller) to confirm the sale and provide you with the contact details so you can start your after sales process. Always send a reminder email as sometimes, due to the number of fraudulent eBay emails that are around, the buyer never actually opens the original email.
Again eBay provides this functionality by means of allowing you to send an invoice using the eBay system, always include a copy to yourself (a simple tick box) if you plan to use this method so that you have a record of the email and can use it for your records. I would recommend however that you actually send an email using your own email
provider as it forms the basis for developing a customer relationship.
The email you send should include the following:
A short thank you for using your auctions and a congratulations on them winning.
Then the item specifics:
Item Purchased, Final Price, Shipping Price, Total Price Due (final plus shipping), Payment Methods Accepted (also indicated in the listing), Payment Time Frame, Mailing Address for Payment and a link to your feedback page so that you can encourage the buyer to leave feedback.
It is also advisable to provide another email address so that they can contact you if they experience any difficulties using the original and of course always include a link to your own web site (if you have one, if not get one!). It works along the same lines as the eBay about me page method.
I have a draft copy of the contact email saved so I do not need to keep retyping it out, all I do is change the customer specific information and send it.
The customer then sends you your payment and the final stage of the after sales process begins.... Post and Packing.
I am a power seller on ebay with over 10000 feedbacks. Visit ebay auction sellers bible for more details of how you can take advantage of the ebay site.
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