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Informative Articles

How To Become An eBay "Sniper".
If you bid for a few things on eBay, the chances are that sooner or later you'll end up getting your bid beaten at the very last second by a 'sniper'. This can be a frustrating experience, and while in theory sniping is against the rules and you can...

How to Drop Ship Products on Ebay
Let me start with an interesting eBay auction story! I was experimenting with various ads and categories in eBay. There are many tools on the market that can help you locate what are called "Hot eBay Sales Items". A few years ago,...

The Down Side Of Using Drop-Shippers On Ebay!
Ok, let me just say right up front that I am not against drop-shipping! I love the concept. If you are dealing with a particular wholesale drop-shipping distributor that is serving your Ebay ambitions well, then hold onto that company with bonds of...

The one essential thing you need to make money on ebay
ith literally millions of auctions taking place on ebay.com all the time, you can probably already guess what the number 1 essential you need in order to succeed on ebay. You need a 'USP'. What is a USP? Simple - a Unique Selling Proposition....

What Should I Sell on eBay?
If you are a new seller, my initial advice would be to gain experience of eBay selling by cleaning out your garage or attic. Start by selling used goods, small appliances, wedding gifts you never use, old books (non-fiction ones are best), used...

 
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Creating Ebay Selling Opportunities By Communicating With Your Buyer

One thing many eBay sellers neglect is to actually communicate with their buyers - not with some automated 'suggestion' system, but with actual person-to-person contact. If you can be friendly and sound nice, then you can make them think you're doing them a favour while you make a few extra sales.

'I Could Throw In...'

When you receive an order for an item that costs a lot for shipping and needs some kind of equipment, this is an ideal opportunity to make a 'friendly' extra sale. For example, if someone has just bought a computer, you could send an email like this:

"I'm just emailing you to ask if you'd like a mouse or a keyboard - since you're buying a computer from me, I can throw in any accessories you want without charging any extra shipping. If you're not interested though, then don't worry about it - it was just a thought."

Note how informal this email has to be. It can't stink of sales, or the whole 'communication' thing will be ruined. Would you rather buy something extra from someone who says "you might as well, since you're paying shipping anyway" or from someone who says something like "our valued customers will also love our GREAT DEALS on mice - check it out!" I know what my answer is.

Know Anyone Else?

Here's a simple thing to try: when you thank your buyer, simply say that if they're pleased with you then you'd really appreciate it if they could spread the word. Many eBay buyers feel like they've got a real bargain, and combining this with good customer


service could be enough to make your customer go out and start writing down your eBay store's address on pieces of paper for their friends. If you notice a lot of orders coming from the same town, then you'll know that this technique is working.

Any Problems?

If you contact the buyer a few months down the line to ask if their product is still working fine, you might find that they're having a problem you can fix, by sending a spare part or an upgrade. This is another opportunity to make a sale - not to mention helpful for them.

Anything to Sell?

If you've just sold them a brand new item, ask your buyer if they have an old one that they might like to trade in. They will often be delighted to take you up on your offer, since they were wondering how they were going to get rid of their old one anyway. Give them a fair price for it and offer to pay their postage and you won't believe how happy they'll be - and the chances are you can make a good profit on what they send you.

When everything is going to plan with your buyers, it's nice to be able to spend a while every week leaving them all big chunks of positive feedback. But how do you make this feedback the best it can be? We'll take a look at the dos and don'ts of leaving feedback for buyers in the next email.

About the author:

Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit http://www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.